Operations - Jagoan Experience

November 11, 2020
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About the role (Operations - Jagoan Experience)

  • Be responsible for managing our Jagoans (the owners and operators of the Jago carts)
  • Source new potential Jagoans to recruit
  • Interview potential Jagoans and determine whether they can succeed in our model
  • Improve the Jagoan training material and run training sessions to get them up to speed to deliver the best cafe experience to our users
  • Inform and educate Jagoans thru in-person or virtual sessions when there are changes to our menu, to the app experience, when new features launch, etc.
  • Overall, be a champion for our Jagoans to ensure they are happy and enjoying being in the Jago ecosystem
  • Ensure Jagoans are getting upskilled in the domain of coffee and in the domain of being a small business owner
  • Develop retraining programs and come up with workshops to make sure the Jagoans are upskilling
  • Work together with other divisions in the company from marketing, to design, to engineering to achieve retention of our Jagoans 


Requirements

  • Experience in operations
  • Experience dealing with a lot of different kinds of individuals
  • Ability to communicate and distill high level strategy to on the ground